Service & equipment support
Three services, one sequence. What a facility buys from us is not a catalogue — it is the certainty that the unit in the room on the day is the unit on the specification.
Equipment readiness target — the working target for a confirmed unit to be tested, documented and staged for delivery.
Service pillars
These three run together on every order. A facility can buy the supply without the support, but almost nobody does — the value is in the handover, not the box.
01
Imaging, surgical and monitoring systems sourced against the confirmed specification, supplied complete with accessories rather than as a bare unit.
02
A named local engineer who knows the unit because they commissioned it, on site where the facility requests it, on the phone when it does not.
03
Acceptance records, serial registers and delivery records returned to the facility as part of the handover — not chased for afterwards.
Operational process
The same sequence runs for a scanner install and a replacement bedside monitor. Only the clock changes.
01 Specify
We work from the room, the workload and the department's own specification, not from a standing catalogue.
Confirmed configuration
02 Source
Units are drawn from held stock or ordered against the confirmed date, then function-tested with their accessories before dispatch.
Tested and documented unit
03 Deliver
Delivered to the facility's receiving point, moved to the room and installed, with chain of custody recorded at handover.
Signed delivery record
04 Commission
Acceptance tested against the manufacturer's procedure, with applications training and the documentation pack given to the department.
Acceptance record signed
Service commitments
Three of these are published commitments. The rest describe how the service runs. Where a row says target or promise, that is the word we stand behind — we have not upgraded either to a guarantee.
| Commitment | Standard | What it depends on |
|---|---|---|
| Equipment readiness | 24 HR | A confirmed install date and a current written specification. The clock starts at confirmation, not at first enquiry. |
| Response to a request | 1 DAY | Requests reaching equipment support during operating hours, including documentation and coverage questions. |
| Local equipment support | DIRECT | A named local contact for the department. The person who commissioned the unit answers the phone about it. |
| Delivery record | SIGNED | Chain of custody recorded at the facility's receiving point at handover. |
| Handover documentation | PER UNIT | Returned with the acceptance record at commissioning. Serial register available on request at any point after. |
| Breakdown cover | ON CALL | Local stock for facilities inside a served territory. Confirm coverage before relying on it. |
Commitments apply to facilities inside a served territory with an agreed service arrangement in place. Coverage and terms are confirmed per facility during the capability review.
Where the commitments live
Next step
A capability review is one conversation: your rooms, the systems you run, and whether we can hold to these commitments at your facility. If we cannot, we will say so.